How does this system function?
The Content Ticket is used for the following and will adapt based on the type of request you are submitting:
1) To alert the communications team of upcoming events/news dates/things you want to put on our radar.
The communications team will determine if we need to create content surrounding the event/news and how best to promote.
2) To request a specific type of communications output.
The communications team will schedule publish dates and determine how content should be pushed out on ISLAA’s content channels via the Content Calendar.
The former “Design Ticket” is now a part of this form. No need to submit a separate design request!
3) To request help with an idea/strategy for a project, event, etc.
The Copy Ticket is for copy requests that:
What are ISLAA’s content channels?
I don’t have all the information I need to communicate a project. Should I still submit a ticket?
How do I know that my Ticket has been received?
When Content Tickets come in, we parse them into the necessary communications channels. Typically within the week, we will populate the Content Calendar as we determine what is required for a larger communications strategy.
I notice things that I haven’t submitted on the Content Calendar
Yes, we are also simultaneously planning content separate from ISLAA events and programs. We will be creating records internally to plan this content.
My question is not answered in the FAQ. Is there someone I can reach out to for help?
Please reach out to Content Assistant Gil Green (email@example.com) with any questions and she will answer/and or forward as appropriate.
The exceptions to this rule are
All video content is funneled through the communications department.
What should I know before submitting a Video Ticket?
The communications team has a pre-approved budget for video content planned throuh spring 2024. Any request that comes in through a Video Ticket outside of the list below, will need to be approved by Lucy Hunter and is subject to the communications team’s schedule of production.
2023 Planned Video Content
What is the video production process? Where does ISLAA come in for feedback/review?
What is a stinger?
Do all videos have closed captioning?
How is artwork credited in videos?
We are limiting on-screen text to avoid videos appearing like a presentation. This format is based on our research on audience engagement and how other arts institutions handle artwork on screen. For the most part, unless the type of video requires it in the narrative, artwork credits appear in an end-card at the end of the video.
What else might need to go on an end card?
Besides artwork credits mentioned in the video, any institutional partners, exhibition dates, or copyright should be in the end card. Production credits will be in the YouTube video description for Search Engine Optimization (SEO).
When should I provide text for an end card?
Are there any best practices for recording online or live events we can follow?
Yes, you can download a PDF with suggestions and instructions HERE.